At Maya Magal, we take pride in crafting jewellery that is made to last. If something hasn’t met your expectations, we welcome the opportunity to make it right.

You can contact our Customer Care team here or visit one of our London stores.

To help us resolve your concern efficiently, please include:

• Your full name
• Order number (beginning with MM) or proof of purchase
• A short description of the issue
• Photographs, if the complaint relates to a product fault

Once received, we will:

• Acknowledge your complaint within 3–5 business days
• Review the details you’ve shared
• Assess the item in line with the Consumer Rights Act 2015 and our warranty terms
• Contact you with the next steps

If we believe the issue may relate to a manufacturing fault, we may request to examine the piece in person.

Depending on the nature of the complaint, we may offer:

• A repair
• A replacement
• A partial or full refund (where a manufacturing fault is confirmed and a refund is legally required)
• A paid repair option, where the issue is due to wear and tear, accidental damage, or misuse

For pieces purchased more than six months ago, we may ask for evidence that the issue was present at the time of purchase, as required by the Consumer Rights Act. General wear and tear is not considered a manufacturing fault.

If you feel your complaint hasn’t been resolved appropriately, you may request a review by a senior member of the team.