We seek a candidate for the role of Store Supervisor at our Notting Hill Store.
The Supervisor will be responsible for leading excellence in service, upholding standards of a luxury store presentation, managing workflows in assistance to the management team as well as coordinating the daily activities of a team of Retail Stylists. They will also be responsible for helping to grow our new piercing studio, as well as its day-to-day running. The successful candidate will have excellent communication skills, exacting personal presentation and have a desire to develop professional competencies, possessing willingness to fulfil the role with passion and dedication.
Location: London, UK
Position Type: Permanent, Full Time (across Monday-Sunday)
Key responsibilities
Store Roles
- Deliver excellence in customer service in a luxury environment in line with our brand values.
- Be a key player in achievement of commercial sales targets.
- Inspire and lead others in company objectives and brand presentation.
- Collating and reporting of sales, KPI and customer enquiries to management team.
- Deliver excellence in customer service in a luxury environment.
- Be autonomous in daily operations such as team coordination, key holding, store maintenance and inventory control.
- Have exacting attention to detail with internal processes such as repairs, alterations and customer requests.
Piercing Studio Roles
- Responsible for the ordering of supplies for studio.
- Accurate and correct stock handling of piercing jewellery.
- Ordering of piercing jewellery to replenish sold pieces.
- Manage day to day needs of our piercing team.
- Upholding and overseeing correct health and safety standards inline with our Special Treatments Licence .
What we’re looking for
- Experience in the retail sector in a full time capacity as keyholder or above is preferable, with an ambition to grow and succeed in a managerial role.
- The ability to sell products requiring specialist knowledge, with flair and ease.
- Experience of team leadership, and evidence of guiding others to deliver outstanding customer service.
- Excellent communication skills, both written and verbal, to liaise with team members, suppliers, and customers.
- A team player with the desire to lead a others with clarity of vision and professionalism .
- A commercially minded individual, motivated to achieve business KPI targets .
- The ability to prioritise and structure workflows to optimise efficiency.
Key skills
- Strong sales record.
- Strong computer literacy and communication skills.
- Strong customer service experience to be able to build a loyal customer base.
- Proficiency in office-based administration and management.
- A good knowledge of fashion based retail business.
- Experience in working with jewellery is preferable but not essential though must have a distinct interest in the sector.
- A working knowledge of Shopify or similar retailing platform.
What We Offer
- Competitive starting wage .
- Sales related commission.
- Annual pay reviews.
- Uniform allowance.
- Product discounts.
- Incentive-based rewards.
- Flexible working patterns .
- 1 extra day Annual Leave to celebrate your birthday.
How to apply
If you have a passion for jewellery and this sounds like you, please send your C.V and cover letter to megan@mayamagal.co.uk.
We look forward to welcoming a new member to our creative family at Maya Magal London!
Maya Magal London is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
