We hope that you love your new Maya Magal jewellery but if you need to return it for any reason, we offer a 14 day return period. 

Items bought in the Winter Sale must be returned with in 7 days of purchase. 

Extended Christmas returns: Items purchased from 17th November can be returned or exchanged up until 9th January (This does not apply to pieces bought in the Winter Sale).

How to start a return or exchange

All UK returns and exchanges must be submitted through our UK Returns Portal.

Start your return or exchange

Please note, as a growing business, we’re currently unable to cover return shipping costs. A returns cost of £3.95 will be deducted from your refund when you use our prepaid label. You’ll see this charge displayed in the Returns Portal.

• In-store returns - FREE
• Exchanges - FREE

Faulty or incorrect items

On the rare occasion you receive a faulty or incorrect item - or if your jewellery requires repair - please contact us with your order number and the item name. Including a brief description of the issue and clear photos will help our team resolve this quickly.

Please return pieces in unworn, resellable condition, with the original packaging to protect the piece in transit. A member of our team will carefully check your return on arrival and once approved, we’ll process your refund to the original payment method.

We hope that you love your new Maya Magal jewellery but if you need to return it for any reason, we offer a 14 day return period. 

Please get in touch to start your international return.

Exchanges & return postage

As a growing business, we’re unable to cover the cost of international returns or exchanges. Customers must arrange their own shipping back to us using a tracked and insured service. We are not responsible for items until they arrive back with us.

If you have any questions about arranging your international return we're happy to help - just get in touch through our contact form.

Taxes, duties & original shipping

For orders shipped outside the UK, local taxes, customs duties and fees are not refundable, and the original shipping charge is non-refundable.

Need help?

Chat with us or email megan@mayamagal.co.uk if you have any trouble booking your return - we’re here to help.

Faulty or incorrect items

On the rare occasion you receive a faulty or incorrect item - or if your jewellery requires repair - please contact us with your order number and the item name. Including a brief description of the issue and clear photos will help our team resolve this quickly.

Please return pieces in unworn, resellable condition, with the original packaging to protect the piece in transit. A member of our team will carefully check your return on arrival and once approved, we’ll process your refund to the original payment method.

Made-to-Order

Out of stock pieces in our collections can be made-to-order if the option is available on the product listing page. To start an exchange or refund on your made-to-order piece, please contact us.

Custom Pieces

We offer customisations on a selection of our pieces. Custom pieces are not eligible for refunds or exchanges.

Bespoke

Our bespoke pieces are created following a one-to-one consultation and personalised design process and as such, they are not eligible for refunds or exchanges.