FAQ - Our Bespoke Service
Can you repurpose a family heirloom or re-use an inherited loose diamond or gemstone?
Yes, we love giving new life to unworn family heirlooms and stones. We can melt the metal of your jewellery and use the gold to redesign and transform it into a piece that perfectly suits your taste. We can also re-use any diamonds and other precious stones to create a piece unique to you.
Who will make my bespoke piece?
Behind each bespoke design, there’s the creativity and excellent design knowledge of our Studio Design Manager Nathan and the renowned skills and expertise of our jewellers Yasmin and Jasmine. The jewellers’ benches are located in our Islington store, feel free to visit us and have a look at our team working on bespoke pieces and our everyday collections!
What price should I expect to pay for a bespoke design?
Bespoke designs are available from £500, the price of your bespoke piece will then depend on the metal used and the gemstones featured in your design. If you fill in our bespoke enquiry form, our Studio Design Manager Nathan will get in contact with you to set up an initial consultation, where you will be able to discuss the budget you had in mind for this unique, sentimental piece.
Do you work with recycled materials?
Yes, both our fine jewellery collection and bespoke designs are handmade using recycled gold. If you would like us to use fair trade gold, this is also an option, however we prefer to use gold that is already in the system to avoid the negative environmental impact mining can have.
Where do your diamonds come from?
The stones we use for our bespoke jewellery are hand selected by us. Based on your preferences and requirements, we work with UK based suppliers, and we work very closely with family run businesses, independent local craftsmen and trustworthy suppliers who have years of experience. This means we have the ability to hand select stones within the Kimberley process for white diamonds in particular.
How long does it take to create a bespoke piece?
Our current turnaround for bespoke commissions is 4-6 weeks, depending on the complexity of the design.
What's the difference between a bespoke design and a one-off piece?
A bespoke design is a custom piece designed and handcrafted to your wishes and requirements, using your preferred stones and metals. Our one-off pieces are designed by Maya and then handmade by our jewellers to be purchased online or in our stores - perfect if you’re looking for something entirely unique that you can take home right away.
What if I didn’t get the size right?
Ring sizing is tricky, we get it! We can resize your ring free of charge in case the size isn’t quite right. Have a look at our Ring Sizing Guide here.
What are some of the benefits of your bespoke service?
Choosing Maya Magal as your bespoke jeweller means supporting a local, small business and skilled artisans who make each piece by hand. We want you to love your special, unique piece and treasure it for a lifetime, so we do our best to meet your wishes and requirements. We also love it when bespoke customers return, so we offer a 10% discount on wedding bands after working with us on your bespoke engagement ring.