JEWELLERY CARE GUIDE
Handcrafted to last - designed for life.
Every Maya Magal piece is handcrafted using the finest, responsibly sourced materials. Our jewellery is designed to be worn every day and, with the right care, cherished for a lifetime.
We offer a lifetime cleaning and care guarantee and a two-year warranty on all solid gold and sterling silver pieces - part of our ongoing commitment to craftsmanship and service.
EVERYDAY JEWELLERY CARE
A few simple habits will help keep your jewellery looking its best for years to come.
- Put jewellery on last, after applying perfume, skincare and hairspray.
- Remove jewellery before swimming, exercising or using household cleaning products.
- Store each piece separately to help prevent scratches and tangles.
- Wipe jewellery with a soft cloth after wearing to remove natural oils and residue.
- Visit us for a complimentary professional clean and inspection whenever your jewellery needs a little extra care.
SOLID GOLD JEWELLERY
Durable, timeless, and made to endure.
We work with 18ct and 9ct yellow and white gold, using recycled gold wherever possible. Solid gold is naturally resistant to tarnishing and oxidation, making it ideal for long-term wear.
HOW TO CARE FOR SOLID GOLD JEWELLERY
- Clean gently by hand using warm, detergent-free soapy water.
- Remove before swimming to prevent surface dullness.
- Buff lightly with a polishing cloth to restore lustre.
- For a deeper clean, visit us for a complimentary freshen-up.
- Store in a dry, safe place when not in use.
STERLING SILVER JEWELLERY
Recycled. Refined. Responsibly made.
We only use 925 sterling silver, consisting of 92.5% pure silver and 7.5% copper - sourced and recycled wherever possible.
HOW TO CARE FOR STERLING SILVER
- Silver naturally oxidises over time; remove before exercising or swimming.
- Regular wear helps prevent tarnish - your skin’s oils act as a natural polish.
- Avoid perfume, creams, and harsh chemicals.
- Clean gently with a silver polishing cloth.
- Store in a dry, fabric-lined box or pouch when not worn.
GOLD PLATED SILVER JEWELLERY
A warm glow, carefully layered.
Our gold-plated pieces are made from 925 sterling silver coated with 18ct gold - 3 microns thick on rings and bracelets, and 2 microns on other designs. We also offer a quick replating service for pieces that need refreshing.
HOW TO CARE FOR GOLD PLATED JEWELLERY
- Remove before sleeping, exercising, or exposure to water.
- Avoid contact with perfume, lotions, or cleaning products.
- Clean gently with a dry, soft cloth.
- Store in a cool, dry place to preserve plating quality.
DIAMOND JEWELLERY
Enduring brilliance, crafted with integrity.
Our natural and lab-grown diamonds are responsibly sourced and conflict-free. Though diamonds are among Earth’s hardest materials, they still deserve care.
HOW TO CARE FOR DIAMONDS
- Remove during strenuous activity to protect settings.
- Clean with warm soapy water and a soft brush, then pat dry.
- Visit us anytime for a professional polish and inspection.
- Store individually in a soft-lined box to prevent scratches.
PEARL JEWELLERY
Organic beauty, handled with care.
We use freshwater pearls, each chosen for its natural form and lustre. Pearls thrive with gentle wear and skin contact but need extra care.
HOW TO CARE FOR PEARLS
- Remove before sleeping, bathing, or exercising.
- Avoid exposure to perfume, heat, and harsh chemicals.
- Wipe gently with a damp cloth after wear.
- Store in a soft pouch or fabric-lined box.
- Avoid storing in airtight containers, as pearls need to breathe.
NATURAL GEMSTONE JEWELLERY
Individual beauty, ethically sourced.
Each of our gemstones is conflict-free and selected for its unique colour, clarity, and character.
HOW TO CARE FOR NATURAL GEMSTONES
- Remove before exercising, bathing, or applying skincare.
- Clean gently with warm water and a soft-bristle brush.
- Avoid direct sunlight or high humidity, which can affect colour over time.
- Store in a dry, cool place.
- Prevent scratching by storing away from other jewellery.
MM STUDIO: GOLD PLATED BRASS JEWELLERY
Designed for occasional, considered wear.
Gold plating is a surface finish. With time and contact, it will naturally soften and evolve. This is part of the material’s life.
HOW TO CARE FOR GOLD PLATED BRASS
- Avoid contact with water, perfume, lotions and cosmetics
- Remove before showering, swimming or exercising
- Keep away from humidity and prolonged moisture
- Store in a cool, dry place, ideally in its pouch or box
- Gently wipe with a soft, dry cloth after wearing
COMMON JEWELLERY CARE MISTAKES
Avoid cleaning jewellery with toothpaste
Although often recommended online, toothpaste is abrasive and may scratch precious metals.
Don't wear jewellery while gardening
Hard surfaces and tools can scratch precious metals and loosen gemstone settings.
Avoid storing jewellery together
Different metals and gemstones can scratch one another if stored loose in the same box.
Don't leave jewellery in humid bathrooms
Humidity encourages tarnishing, particularly for sterling silver.
TRAVELLING WITH JEWELLERY
Whether you're packing for a weekend away or travelling further afield, a little preparation will help keep your jewellery protected throughout your journey.
- Fasten necklaces before packing to help prevent chains from tangling.
- Store each piece separately in a soft pouch or jewellery case to avoid scratches.
- Keep valuable jewellery in your hand luggage rather than checked baggage whenever possible.
- Avoid travelling with unnecessary valuables, particularly pieces of sentimental or irreplaceable value.
- Remove jewellery before swimming in pools or the sea, as chlorine and salt water can affect certain metals and gemstones.
- Check clasps and settings before you travel, especially on frequently worn necklaces, bracelets and rings.
With a little thoughtful care, your jewellery will arrive ready to be worn wherever your journey takes you.
HOW TO REMOVE KNOTS FROM FINE CHAINS
Fine chains can occasionally become tangled during storage or travel. If this happens, lay the chain flat on a smooth surface and gently loosen the knot using two sewing needles or fine pins. Work slowly, easing the knot apart rather than pulling it tighter. Once loosened, use your fingers to untangle the chain. Avoid tugging, as this may stretch or damage delicate links.
CLEANING & CARE GUARANTEE
For life, not just for now.
We offer a lifetime jewellery care and cleaning guarantee. Drop in anytime for a complimentary check-up - our jewellers will clean, polish, and inspect your piece to ensure it continues to shine. They’ll also check clasps, settings, and links to keep your jewellery secure for years to come.
If you have any questions, our team is always here to help.
OUR WARRANTY
All Maya Magal all sterling silver and solid gold jewellery comes with a two-year warranty covering craftsmanship, materials, and repairs where applicable. Because pieces made by hand deserve care that lasts as long as they do.
WHEN SHOULD JEWELLERY BE PROFESSIONALLY CLEANED?
We recommend bringing your jewellery in for a professional clean and inspection once a year to help keep it looking its best and identify any signs of wear before they become a problem.
For engagement rings and other pieces worn every day, regular inspections are particularly important. Our jewellers will:
- Professionally clean and polish your jewellery where appropriate.
- Check gemstone settings and claws for signs of wear.
- Inspect chains, clasps and findings to ensure they're secure.
- Advise on any maintenance that may be needed.
JEWELLERY CARE FAQ
Your questions, thoughtfully answered.
We recommend removing your jewellery before showering, swimming, or exercising.
Water, salt, and chlorine can cause dullness or surface wear over time - especially for gold plated or silver pieces. For solid gold jewellery, occasional water contact is fine, but we suggest removing it before long exposure to maintain its natural shine.
Store your pieces in a clean, dry, and soft-lined box or pouch. Keep each item separate to avoid scratches, especially when storing diamonds, gemstones, or pearls.
Pearls need airflow, so avoid airtight containers. A little care in storage helps preserve the beauty and longevity of your jewellery.
A gentle clean once a month keeps your pieces looking their best.
Use warm, detergent-free soapy water and a soft brush, then pat dry with a clean cloth.
Avoid harsh chemicals, silver dips, or ultrasonic cleaners - these can damage finishes and delicate stones.
You’re always welcome to visit us for a professional polish and check-up - part of our lifetime cleaning guarantee.
To clean solid gold jewellery, soak it briefly in warm, soapy water, gently brush with a soft toothbrush, and dry with a lint-free cloth. For gold plated jewellery, avoid soaking -simply buff lightly with a soft, dry cloth.
If your gold pieces ever lose their lustre, our team can re-plate or professionally polish them in our London workshops.
Silver naturally oxidises over time - it’s part of its charm. To slow the process, wear your silver jewellery often; your skin’s natural oils act as a gentle barrier.
When not wearing it, store silver in a dry pouch or anti-tarnish cloth. Avoid contact with lotions, perfumes, or cleaning products.
Both are beautiful yet delicate.
Pearls prefer to be worn against the skin but dislike chemicals, heat, and water. Wipe them gently after wearing.
Gemstones vary in hardness - most should be cleaned with warm water, a soft brush, and patience.
Keep pearls and gemstones separate from metal jewellery to prevent scratches.
Yes - every piece of Maya Magal jewellery comes with a lifetime cleaning and care guarantee.
Drop by one of our London workshops anytime for a complimentary clean and inspection. Our jewellers will polish, tighten settings, and ensure your piece is in perfect condition. We also offer replating and repair services for a small fee if required.
Your two-year warranty covers any manufacturing or material faults - including clasps, settings, and structural issues that occur under normal wear.
If your piece ever needs repair beyond that period, we’ll always offer a restoration service at a fair price. We believe that care shouldn’t have an expiry date.
Absolutely.
Repurposing jewellery is a core part of our sustainable ethos. We can melt down old gold or silver, reuse your gemstones, and design something new while honouring the original sentiment.
Learn more about our Repurposing Service - a meaningful way to give old pieces a new life.
We recommend removing your jewellery before sleeping. Chains can become tangled or stretched, while rings and earrings are more likely to be knocked or scratched during the night. Taking your jewellery off before bed will help keep it in its best condition.
It's best to remove your jewellery before exercising. Weights, gym equipment and impact sports can scratch precious metals or loosen stone settings, while sweat and moisture may affect certain materials over time.
No. Toothpaste is abrasive and can scratch precious metals, gemstones and plated finishes. Instead, clean your jewellery using the care method recommended for its material, or visit us for a complimentary professional clean.
Lay the necklace flat on a clean surface and gently work the knot apart using two fine pins or needles. Avoid pulling the chain, as this can cause damage. Fastening necklaces before storing them can help prevent tangles.
Sterling silver naturally tarnishes when exposed to air, moisture and everyday products such as perfume or lotions. This is completely normal and can usually be removed with a silver polishing cloth or a professional clean.
Yes. Gold plating naturally wears over time and can be professionally reapplied. We offer a replating service to restore the finish of your gold-plated jewellery. Gold vermeil pieces include a one-year replating warranty.
Most solid gold, platinum and sterling silver rings can be resized by our workshop. Some designs, such as eternity rings or rings with stones set around the band, may have limitations. If you're unsure, our team will be happy to advise on the best option.
If a gemstone moves when gently touched, makes a slight rattling sound, or catches on clothing, it may need attention. Stop wearing the piece and bring it to us for an inspection. Regular checks help identify any signs of wear before stones become loose.
Yes - our pieces are handcrafted in zero-waste London workshops using 100% recycled gold and silver, along with lab-grown or responsibly sourced gemstones.
We believe sustainability is about permanence - creating jewellery designed to be worn, repaired, and passed on.
LEARN MORE
Explore our curated care guides for more detailed guidance on keeping your jewellery looking its best - from everyday wear and safe storage to cleaning tips for specific metals and gemstones.
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