From the moment you purchase a new piece of handcrafted MM jewellery, we are here for you.
Our team is always here for you to help you care for your new jewellery. We offer a 2-year warranty on each piece of MM jewellery. This covers our sterling silver, gold plated and solid gold pieces. Within this time, we offer free repairs and replacements for any faults due to manufacturing defects. If this is the case, please get in touch with us via our contact form or visit any of our three stores to have our jewellers assess and repair your jewellery. Please bring or include your proof of purchase in your email as we will require it to active the warranty for you.
Please remember our warranty does not apply to the following situations:
• Gold plated jewellery naturally wears off after a while, therefore re-plating isn't included in our 2-year warranty. We offer a separate warranty for gold plated pieces, meaning we will re-plate your jewellery free of charge within 1 year after purchase.
• Loss of your MM piece isn't covered by our warranty. Lost one of your earrings? Please get in touch with us, we can issue you a 20% discount on the same earrings and possibly sell you one piece if able to.
• Theft isn't covered by our warranty.
Cleaning & Caring Guarantee
We offer a lifetime cleaning and caring guarantee with all MM jewellery! This means you can always pop by to ask our jewellers to polish your piece to make it look fresh and sparkling again.