Returns and Exchanges
IN-STORE & ONLINE RETURNS
We have a 14 day returns policy.
A couple of things to keep in mind: sales items bought in store can only be exchanged, not refunded; All products sold in a set must be returned together to be eligible for a refund/return; We cannot accept returns on engraved, personalised or bespoke pieces, as they have been customised especially for you.
Please make sure to return the piece in the original packaging. Included with your returns should be: the order number and the reason why you want to return it. If you don’t know the order number, please provide the name or email of the person who made the purchase.
You can pop in to any of our central London stores to return an item.
Alternatively you can post them back to our head office :
Coal Drops Yard