Our Message During COVID-19
*We will be keeping this page up to date regularly with any changes*
To our wonderful Maya Magal supporters,
We know times are hard for everyone at the moment and we hope you are keeping safe and healthy. Being a small business we are doing our best to support our employees and stay afloat in these uncertain times. As with many businesses our sales have taken a big hit and we've had to close our stores temporarily.
We are taking each day as it comes, but wanted to update you on what we are doing and some changes. If you are in a position to support small brands we hope that you will consider Maya Magal for some of your purchases!
All of our stores are currently closed. We are planning to reopen our 193 Upper Street store in Islington first on the 15th of June and shortly after the Coal Drops Yard and St Christopher's Place shops will open. We will be keeping you updated on Instagram so make sure you are following us there @mayamagaljewellery.
We have successfully continued to fulfil online orders with only minor delays from Royal Mail. We haven't been offering next day delivery during this time as we can't guarantee delivery times. However if you need anything urgently get in touch and we'll see what we can do. Royal Mail are not requiring signatures and are working with contact free deliveries, so keep and eye out for them.
We are lucky enough to have a few members of staff who can walk or bike into work and will be taking turns to come in and package up orders twice a week. We are taking all necessary precautions to keep things disinfected and have both a hand washing and packing station at the ready.
We will also make ourselves available out of the office (our team of eight will be working from home) so if you can’t get through via phone or email ( firstname.lastname@example.org) you can WhatsApp us on 07725339596.
We are continuing to work on your bespoke jewellery. Our two London jewellers have taken jewellery benches and tools home and are still working from there. All current orders are continuing as planned. We will be in touch to arrange courier / shipping options when your pieces are finished. If there are any changes or delays we will of course let you know as early as possible.
Our bespoke process now starts with a digital consultation and then once initial details are discussed we can book an in-person 1:2:1 consultation or continue digitally. During these consultations the store will be closed to abide by social distancing recommendations. We also have put all the necessary steps in place to ensure the consultation area is sanitised before and after every consultation.
We can arrange initial digital consultations on video call over WhatsApp, Facetime or Skype to discuss your bespoke requests. Simply fill in this form to get a quote or book a consultation. Whether you know exactly what you'd like to make, or you just have an idea, complete the details you have and we'll be in touch to help you decide on the rest. Looking forward to helping you make something special!
DIGITAL PERSONAL SHOPPING
Getting a tiny bit bored at home and fancy a digital shopping experience? We can help! Request a personal styling session and we can give you a peek at our new collection (before it’s even launched!) and offer advice on styling for your current collection of jewellery. To book in for a complimentary phone or video call fill out this form.
We know not everyone may be in a position to spend at the moment. However, if you do want to support us or another local business consider buying a Gift Voucher for future use. We can send these digitally and they can be used for any jewellery or workshops.
All our workshops are currently postponed. Any tickets purchased for postponed or cancelled workshops can be used for another workshop date or towards jewellery. We will update you on this once our stores are open and along with government recommendations. You can also buy a gift voucher to be used towards any workshops in the future.
We hope you are all keeping safe and helping and supporting loved ones and neighbours in any way you can.
Lots of love,
Maya & the team xx